FREQUENTLY ASKED QUESTIONS

Where are you located?
Our office/Showroom is located at 715 N. First St #20 San Jose, CA. 95112

What are your business days and hours?
Monday-Friday 9:00-5:00
Saturday- Only by Appointment 
Sunday-Closed

Do I need to make an appointment to visit your showroom?
No necessarily. Appointments are suggested when you want to see a table set up or need assistance on selecting linen or any other party rental equipment so we can accommodate a proper frame of time for you.




RESERVATIONS

How far in advance should I place my order?
Advance reservations are highly recommended. Please, allow at least two weeks prior your event date when placing an order to ensure availability.

What is required to place my order?

You will be asked for your name, phone number, e-mail address, valid driver license or official identification, local address, delivery address, additional phone number, credit card, cash or check to secure the deposit.




RENTAL RATE ARE BASED ON PERIODS

How long may I keep the party rental items?
Rates are calculated as one rental rate. For weekend rentals delivery is usually on Friday and pick up on Monday.  For week day rentals apply a 2-day period for one rental rate. If you need a longer rental period please, contact us to estimate your rate. The rental charge applies whether equipment is used or not.

May I make changes to my order?
Changes must be made before 48 hrs. before the delivery or service. Reductions in your order made in the last 48 hrs. before your service date will incur an 30% re-stocking fee. Additions in your order made 48 hrs. before your service date will be considered as new order.

May I cancel my order?
Any cancellation requires a minimum notice of 48 hrs. prior service date not event date. Cancellations made with less than 48 hrs. will incur a 60% re-stocking fee.




PAYMENT

When and how do I pay?

Once the order is confirmed a 30% deposit is due. Payment is due one week prior the delivery date of rental equipment by cash, check or major credit card.
If payment is made by check a credit card is required to keep on file while equipment is out.  Payment is due the same day for orders placed within 7 days before the event or delivery date.





DELIVERY AND PICK UP

What are your delivery and pick up hours?
Our regular delivery hours are Monday to Friday 9:00 a.m. to 4:30 p.m. We will contact you the day prior to your delivery date to provide you with the 2-3 hour window during which your delivery will take place. Our schedule is subject to change.
After hours, weekend or holiday delivery are subject to an extra charge.
We deliver with a minimum rental order of $130 at our local area. An additional $15 fee will be applied for orders that do not reach the minimum.
There is an established $49.90 charge that covers travel fees (includes delivery and pick up)  at local areas during business hours.

What delivery area do you consider “local”?
Local areas -$49.90 travel fee-  San Jose, Santa Clara, Sunnyvale, Milpitas, Alviso, Cupertino, Saratoga, Campbell, Monte Sereno, and Los Gatos.

What delivery areas do you consider “non-local”?
Outside areas-$49.90 travel fee - Mountain View, Los Altos, Los Altos Hills
Outside areas-$59.90 travel fee - Stanford, Palo Alto, Menlo Park, Freemont, Hayward, San Martin, Dublin, Redwood City, Livermore

May I pick up my rental items?
Yes, you may. Contact us for more details.

Where the rental items are delivered?
Rental items are delivered at a reasonable place near a door, yard or garage with direct access to our delivery truck. If need a delivery where second floors or elevators are involved contact us for details.


Where and how do I need to place rental items for pick-up?
Rental items are left stacked and must be re-stacked the same way, at the same location where went delivered for pick-up.


Do your delivery staff set up or break down rental items?
Our staff will set up and take down, canopies, dance floors, stages and inflatables. Client takes care of set up or break down chair, tables, linen, and decorative items.
Set up and break down service is available with an extra charge according to the specifics and must to be requested at least 5 days prior the delivery date.

What do I do after my rental items have been delivered?
Please check your order upon receipt and confirm all items have been delivered as per your order. Let us know any discrepancy immediately.

Should I clean the food rental items prior to return?
Please scrape, rinse, and stack food service items inside the containers in which they were delivered. Client will incur a cleaning fee if food service items are returned without being clean.

What should I do with linen prior return?
Please, remove food or any remains. Also, make sure linens are dried in order to avoid mildew. Place linen in the bags we provide, not inside plastic bag.

What happens if items are damaged or lost?
Customers are responsible of rental items from time to receipt to time to return. Please, secure rental equipment when not in use and protect them from weather at all times. The customer will be charged the replacement cost for damaged or missing items, including especial delivery bags, boxes, crates, and carts